Return Policy

At Posh Pampering, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 7 days of receiving your order to initiate a return or exchange.

Eligibility

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns on any used or opened items, custom orders, or gift cards.

Returns

To initiate a return, please contact us at [insert email address] with your order number and reason for return. Once we receive your return request, we will provide you with instructions on how to return your item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your returned item and confirm that it meets our eligibility criteria, we will issue a refund to your original payment method within 5-7 business days.

Exchanges

To initiate an exchange, please contact us at [insert email address] with your order number and reason for exchange. Once we receive your exchange request, we will provide you with instructions on how to exchange your item.

You will be responsible for paying for your own shipping costs for returning your item and for shipping the new item to you. Shipping costs are non-refundable.

If the item you are exchanging for is of a greater value than the original item, you will be responsible for paying the difference in price.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [insert email address] within 48 hours of receiving your order. We will provide you with instructions on how to return the item and issue a replacement or refund once we receive the damaged or defective item.

If you have any questions or concerns about our return policy, please contact us at [insert email address] and we will be happy to assist you.